When you start using any new software you will need to train your staff yo use it effectively.
This is where our 'Customer Success' team excel, we love teaching, so you can leave the training of your staff to us, and it's all included in your monthly subscription.
We can train your staff on site at your own premises if you wish at an additional cost, but all remote training is absolutely free!
We love showing our clients how to use Genius, and training is all included!
Screen Sharing Support
Free Customer Support
When you have a problem or a question it's so much easier to speak with a human right there and then.
We hate ticket support systems, they are so impersonal, so when you need help just pick up the phone and talk to our Customer Success team.
We can also use screen sharing software allowing us to view each others screen whilst talking on the phone to support you.
You can't beat talking to a human when you have a problem, just pick up the phone and let's have a chat!
You have on demand access from within Genius to detailed step by step written tutorials and video tutorials to help you get the most out of Genius.
Our 'Customer Success' team are also on hand and will contact you periodically to offer help and advice to make sure you are getting the most out of Genius!
You can access the Help Files and Video Tutorials directly within Genius.
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