When you start using any new software you will need to train your staff yo use it effectively and Training Management Software can be complex so a good training programme is crucial.
This is where the Genius 'Customer Success' team excel, we love teaching, so you can leave the training of your staff to us, and it's all included in your monthly Genius subscription.
We can train your staff to use Genius Training Management Software on site at your own premises if you wish at an additional cost, but all remote training is absolutely free!
We love showing our clients how to use Genius Training Management Software, and training is all included!
Screen Sharing Support
Free Customer Support
When you have a problem or a question with your Training Management Software it's so much easier to speak with a human right there and then.
We hate ticket support systems, they are so impersonal, so when you need help just pick up the phone and talk to our Customer Success team.
We can also use screen sharing software allowing us to view each others screen whilst talking on the phone to support you.
You can't beat talking to a human when you have a problem with your Training Management Software, just pick up the phone and let's have a chat!
You have on demand access from within Genius Training Management Software to detailed step by step written tutorials and video tutorials to help you get the most out of Genius.
Our 'Customer Success' team are also on hand and will contact you periodically to offer help and advice to make sure you are getting the most out of Genius!
You can access the Help Files and Video Tutorials directly within Genius Training Management Software.
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